Return & Refund Policy

Last Updated: September 15, 2026

At Total Wellness Supplements, customer satisfaction is important to us. We work with third-party fulfillment partners, including Supliful, to produce and fulfill certain products. Because many of our products are prepared and fulfilled specifically for each order, our return and refund policy differs from that of traditional retail stores.

Please review the following policy carefully before placing your order.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 30 days of receiving your order.

To help us resolve the issue, please provide:

• Your full name

• Order number

• A description of the problem

• Clear photos of the product and packaging showing the issue

Once we review your claim, eligible orders may receive a replacement or refund, depending on the circumstances.

Please do not discard the product or packaging until your claim has been reviewed.

Lost or Missing Orders

If your order has not arrived by the expected delivery date, please contact us as soon as possible.

Claims for packages considered lost in transit must generally be submitted within 30 days after the estimated delivery date.

We will review the shipment information with our fulfillment partner and shipping carrier. If the order is confirmed to be eligible, a replacement or refund may be issued.

Returns

Because many of our products are produced or fulfilled specifically for each order, we generally do not accept returns for buyer's remorse, change of mind, personal preference, or accidental purchases.

Please carefully review your order, including the product, quantity, and shipping information, before completing your purchase.

Do not send products directly back to Supliful or any manufacturer or fulfillment facility unless you have received specific return instructions from us.

Unauthorized returns may not be accepted or refunded.

Exchanges

We generally do not offer exchanges for products ordered in error or because of a change of mind.

If you received a damaged, defective, or incorrect product, please contact us instead so we can determine whether a replacement is appropriate.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

We cannot guarantee refunds or free replacements for orders that cannot be delivered because an incorrect, incomplete, or insufficient address was provided at checkout.

If a package is returned and is eligible to be shipped again, additional shipping or handling charges may apply.

Refused or Unclaimed Packages

Orders that are refused, left unclaimed, or returned because the customer failed to receive or collect the package may not qualify for a refund.

Any costs associated with reshipping an eligible returned package may be the responsibility of the customer.

International Orders, Customs & Duties

International customers are responsible for ensuring that the products they purchase can legally be imported into their destination country.

Customers are also responsible for applicable customs duties, import taxes, fees, and other charges imposed by local authorities unless otherwise stated during checkout.

Orders rejected, abandoned, or returned because of unpaid customs fees, import restrictions, or other customer-related customs issues may not be eligible for a refund.

Order Cancellations and Changes

We process orders as quickly as possible. Once an order has entered processing or fulfillment, we may be unable to cancel it or make changes.

If you need to change or cancel an order, contact us immediately at totalwellnessherbs@gmail.com. We will do our best to assist you, but cancellation or modification cannot be guaranteed.

Refunds

If your refund request is approved, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase. Processing times may vary depending on your bank, credit card provider, or payment processor.

Original shipping charges and other fees may be non-refundable unless the refund is related to an eligible fulfillment error, damaged product, or other issue for which we determine those charges should also be refunded.

Non-Returnable Products

For safety, quality, and hygiene reasons, certain products may not be eligible for return once delivered or opened.

This may include, where applicable:

• Dietary supplements

• Consumable products

• Personal care products

• Opened or used products

• Products with broken safety seals

• Custom or personalized products

This does not affect claims involving products that arrived damaged, defective, incorrect, or otherwise qualify for a remedy under applicable consumer protection laws.

How to Request Assistance

For questions about your order or to request a refund or replacement, please contact:

Total Wellness Supplements
Email: totalwellnessherbs@gmail.com\

Please include your order number and relevant photos when contacting us about damaged, defective, or incorrect products.

Important Notice

Please contact Total Wellness Supplements directly regarding any issue with your purchase. Products should not be returned directly to Supliful or another fulfillment partner unless we specifically instruct you to do so.

We reserve the right to review each refund, replacement, or return request individually and determine eligibility in accordance with this policy and applicable law.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

By placing an order through our website, you acknowledge that you have read and understood this Return & Refund Policy.