Shipping Policy

Last Updated: September 15, 2026

Thank you for shopping with Total Wellness Supplements. We are committed to providing a smooth and reliable ordering experience. We work with trusted third-party fulfillment partners, including Supliful, to process, prepare, and ship our products.

Please review our Shipping Policy before placing your order.

Order Processing

Once your order has been successfully placed and payment has been confirmed, it will be sent to our fulfillment partner for processing.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances outside our control.

Please note that processing time is separate from shipping/transit time.

Once an order has entered processing or fulfillment, we may not be able to cancel the order or make changes to the products or shipping address.

Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors such as:

• Your delivery location

• Products in your order

• Package size and weight

• Available shipping method

• Fulfillment location

The applicable shipping cost will be shown before you complete your purchase.

Estimated Delivery Times

Estimated delivery times are provided as a general guideline and are not guaranteed.

Delivery times may vary depending on the destination, shipping carrier, fulfillment location, product availability, weather conditions, holidays, customs processing, and other circumstances beyond our control.

Please allow additional time during holidays, promotional periods, severe weather events, or periods of unusually high order volume.

Tracking Your Order

When tracking information becomes available, it may be sent to the email address or other contact information provided during checkout.

Please allow time for the shipping carrier to scan and update your package after receiving your tracking information.

Carrier tracking information may occasionally take additional time to update.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name

• Street address

• Apartment, suite, or unit number, if applicable

• City

• State or province

• ZIP or postal code

• Country

Total Wellness Supplements is not responsible for delivery problems caused by incorrect, incomplete, or insufficient shipping information provided by the customer.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if the order is eligible to be reshipped.

Lost or Missing Packages

If your package has not arrived by the estimated delivery date, please first review the tracking information provided by the shipping carrier.

If you believe your package has been lost in transit, contact us at totalwellnessherbs@gmail.com as soon as possible.

Claims for packages considered lost in transit should generally be submitted within 30 days after the estimated delivery date.

We will work with our fulfillment partner and/or shipping carrier to review the shipment. Eligible claims may qualify for a replacement or refund.

Damaged Packages or Products

If your order arrives damaged, defective, misprinted, or contains an incorrect product, please contact us within 30 days of receiving your order.

Please include:

• Your full name

• Order number

• A description of the issue

• Clear photos of the damaged or incorrect product

• Photos of the shipping packaging when applicable

Please keep the product and original packaging until your claim has been reviewed.

Eligible claims may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Delayed Shipments

Although we make every effort to ensure orders arrive within the estimated timeframe, shipping delays can occasionally occur.

Delays caused by shipping carriers, severe weather, natural disasters, customs, holidays, transportation interruptions, or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

We appreciate your patience while the carrier completes delivery.

International Shipping

Where international shipping is available, delivery times may be longer than domestic shipments.

International orders may also be subject to:

• Customs inspections

• Import duties

• Taxes

• Brokerage fees

• Other charges imposed by the destination country

Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or other fees imposed by local authorities.

Customers are also responsible for ensuring that the products they purchase can legally be imported into their destination country.

Total Wellness Supplements is not responsible for packages delayed, rejected, abandoned, or returned due to customs restrictions, unpaid duties or taxes, or import regulations outside our control.

Refused or Unclaimed Packages

Customers are responsible for receiving or collecting their packages.

Packages that are refused, unclaimed, or returned to the sender may not qualify for a refund.

If an eligible package can be reshipped, the customer may be responsible for additional shipping and handling costs.

Multiple Packages

Depending on the products ordered and their fulfillment locations, items within the same order may occasionally be shipped separately.

If this occurs, you may receive more than one package and more than one tracking number.

Receiving one package does not necessarily mean that the remaining items in your order are missing.

Shipping Address Changes

If you need to correct your shipping address after placing an order, contact us immediately at totalwellnessherbs@gmail.com.

We will make every reasonable effort to assist you; however, address changes cannot be guaranteed once an order has entered processing or fulfillment.

Contact Us

If you have questions about shipping, tracking, or the status of your order, please contact:

Total Wellness Supplements

Email: totalwellnessherbs@gmail.com

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.

Policy Updates

Total Wellness Supplements reserves the right to update or modify this Shipping Policy when necessary to reflect changes to our business practices, fulfillment services, shipping carriers, or applicable requirements.

Any changes will be posted on this page with an updated revision date.

By placing an order with Total Wellness Supplements, you acknowledge that you have reviewed and agreed to this Shipping Policy.